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3 Ways to Make the Most of Customer Reviews

The internet has changed the way that people shop. Rather than have to ask friends and families for reviews or search magazines for mentions of great products, customers can read feedback of individual products and of sellers instantly before making a purchase. Today, let’s look at three ways to benefit more from the feedback you …

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Discounts for Friends and Family in Your Craft Business – Should You Give Them?

With Christmas right around the corner and Christmas orders in full swing, I thought I would take a few minutes and share my policies about discounts for family and friends. I’ll be honest – and slightly blunt – but I don’t believe in giving friends and family free or deeply discounted products. Read through to …

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10 Words to Avoid in Customer Service – and Alternatives

A huge part of running a small business with your Silhouette Cameo or Cricut is dealing with customers. Whether it is through your own website, your Etsy shop, or via social media, there are words and phrases that you want to avoid when dealing with customers. Today, I share some of them and give you …

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3 Tips for Taking Phone Orders in Your Craft Business

Despite modern day technologies of social media and emails, there are many people who would rather talk to you on the phone. I’ve found this is especially true of older customers placing an order. I’ve had a few Cutting for Business readers ask me for best practices during phone calls in their craft business. Today, …

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Customer Service 101 for Silhouette & Cricut Small Business Owners

There’s nothing more important to a business than its customers. As small business owners, we need to correctly deal with customers – each and every time! Luckily – I’ve got a lot of articles about customer service on the blog. Customer Service 101 Having a good refund and exchange policy in writing can prevent problems …

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How to Write a Refund Policy for Your Silhouette or Cricut Business

It surprises me that so many Silhouette and Cricut small business owners don’t have refund policies for the products they sell. It’s a reality: At some point in your business, you are going to have a customer who is unhappy with the product or service and will request a refund, exchange, or return. Your refund …

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How to Deal with Negative Feedback in your Silhouette or Cricut Business

In the past, I’ve highlight the importance of writing a good refund policy. But, what should you do if that customer that asked for a refund leaves a bad review or bad feedback online? First, take a deep breath – and welcome to the world of business. Dealing with negative reviews comes with having your own …

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11 Tips for Dealing with Difficult Customers in Your Craft Business

Difficult customers are just a fact of life for small business owners. Today, I’m going to give you 11 ways to deal with THAT customer. Always remember, the majority of your customers will be great – but every small business will have their handful of difficult ones. Below, I’ve highlighted common customer problems in Silhouette …

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3 Ways to Deal with Customers Who Say You Are Too Expensive

You’ve probably had a customer or two tell you that your prices are too high or that you are too expensive. If you haven’t already – you will. For a Silhouette or Cricut small business owner, this can make you feel sad or stressed. First, I want you to know that your prices do not …

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