3 Tips for Taking Phone Orders in Your Craft Business

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Despite modern day technologies of social media and emails, there are many people who would rather talk to you on the phone. I’ve found this is especially true of older customers placing an order.

I’ve had a few Cutting for Business readers ask me for best practices during phone calls in their craft business. Today, I’m sharing a few tips.

3 Tips for Taking Phone Orders in Your Craft Business

  • Schedule a time. Offer to call the potential customer at a time that works for you. I know that many Cutting for Business readers have small children, elderly parents to take care of, or jobs to work during the day. By scheduling a call, you can prevent customers from missing you or calling at a bad time. Obviously, be sure to follow through and call when you say you will.
  • Write it down as you go. Take notes while on the phone with your potential customer. It’ll be easier to remember the details.
  • Email the customer a summary. Immediately after hanging up with the customer, email them with a recap of your conversation. Be sure to confirm with them that all details are correct.

If you are in the USA, you do not have to provide a customer service phone number for your customers. In other countries, local laws may require that you have a phone number available for customers of your small business. If you don’t want customers calling your cell or home phone consider Google Voice – it’s free!

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3 Tips for Taking Phone Orders in Your Silhouette Portrait or Cameo and Cricut Explore or Maker Craft Business - by cuttingforbusiness.com

8 thoughts on “3 Tips for Taking Phone Orders in Your Craft Business”

  1. This is a great article. However, the link to the Google Voice info instead goes to the post about keeping your personal information personal.

  2. I was a caterer for 26 years and quickly learned that it is much easier to keep everything in writing. That way, there is no confusion as to who said what and the paper trail can be referred to at any time. So I have carried this over to my Etsy shop as well and customers have been okay with it. That said, I am super careful what I put in writing about what I will offer and when orders will ship. I make sure that I can deliver and keep my word!

  3. Another reason I do not give my phone number is that customers are scattered across time zones. They will also publicly share your number on message boards.

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