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3 Ways to Make the Most of Customer Reviews

The internet has changed the way that people shop. Rather than have to ask friends and families for reviews or search magazines for mentions of great products, customers can read feedback of individual products and of sellers instantly before making a purchase. Today, let’s look at three ways to benefit more from the feedback you …

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10 Words to Avoid in Customer Service – and Alternatives

A huge part of running a small business with your Silhouette Cameo or Cricut is dealing with customers. Whether it is through your own website, your Etsy shop, or via social media, there are words and phrases that you want to avoid when dealing with customers. Today, I share some of them and give you …

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3 Tips for Taking Phone Orders in Your Craft Business

Despite modern day technologies of social media and emails, there are many people who would rather talk to you on the phone. I’ve found this is especially true of older customers placing an order. I’ve had a few Cutting for Business readers ask me for best practices during phone calls in their craft business. Today, …

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Customer Service 101 for Silhouette & Cricut Small Business Owners

There’s nothing more important to a business than its customers. As small business owners, we need to correctly deal with customers – each and every time! Luckily – I’ve got a lot of articles about customer service on the blog. Customer Service 101 Having a good refund and exchange policy in writing can prevent problems …

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11 Tips for Dealing with Difficult Customers in Your Craft Business

Difficult customers are just a fact of life for small business owners. Today, I’m going to give you 11 ways to deal with THAT customer. Always remember, the majority of your customers will be great – but every small business will have their handful of difficult ones. Below, I’ve highlighted common customer problems in Silhouette …

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3 Ways to Deal with Customers Who Say You Are Too Expensive

You’ve probably had a customer or two tell you that your prices are too high or that you are too expensive. If you haven’t already – you will. For a Silhouette or Cricut small business owner, this can make you feel sad or stressed. First, I want you to know that your prices do not …

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How to Survey Customers Using Rafflecopter

Yesterday, I showed you how to use SurveyMonkey to survey your customers. Near the end of the article, I mentioned that you can get a better response rate if you offer a reward to customers that complete your survey. Today, I’m going to show you how to easily run a giveaway while collecting responses from …

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How to Survey Customers Using SurveyMonkey

Surveying your customers is a great way to get feedback about your products, customer service, or future product lineup. In fact, it is one of the easiest ways to find out if what you are doing in your Silhouette or Cricut business is “working”. There are many ways to survey customers, but today and tomorrow …

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How to Handle a Customer Who Provided the Wrong Shipping Address

At some point in your business, you are likely to have a customer that provides you the incorrect shipping address. For example, they have recently moved and accidentally chose their old house address when placing an order. What’s a seller to do? There’s no “right” answer, but I’m happy to share how I handle this …

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