• Home
  • Work with CfB
  • Contact
    • Bloglovin
    • Facebook
    • Instagram
    • Pinterest

Cutting for Business

  • New? Start Here!
  • Visit the Shop
    • Ebooks
    • Business Names
    • Craft Business Consultations
    • Order Forms
    • SVG Files
    • Etsy Shop
  • Must Have Products
  • Join the Insider’s Club
  • Etsy Shop
  • Free Cut Files
  • Free Etsy Listings


Affiliate links may be present in the following article. For my full disclosure policy, see this link.
Additionally, as an Amazon Associate I earn from qualifying purchases.

How to Survey Customers Using SurveyMonkey

Filed Under: Growing Your Business

Surveying your customers is a great way to get feedback about your products, customer service, or future product lineup. In fact, it is one of the easiest ways to find out if what you are doing in your Silhouette or Cricut business is “working”. There are many ways to survey customers, but today and tomorrow I am going to show you two easy ways. Today, let’s look at using SurveyMonkey to survey your customers. The best thing about SurveyMonkey – it is easy to use, they have a free plan, and a handy mobile app.

How to Survey Your Customers through SurveyMonkey

  1. Visit surveymonkey.com and create an account. How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com
  2. After logging in, click the “Create Survey” button in the top right corner. How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com
  3. Next, you’ll create your survey questions. You can either start from scratch or modify a free template. For this tutorial, we are starting from scratch. Click the “Start from Scratch” button. How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com
  4. Enter a name and choose a category. Then, click “Create survey”.How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com
  5. Now, you’ll click the “Add a new question” button. How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com
  6. Next, you’ll be able to write your questions. From the dropdown in the center of the page, you’ll be able to select a question format such as multiple choice, short answer, star rating, etc. Add all your questions and select the “Next” button when finished. (You can also choose to add your custom logo!) How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com
  7. Once you finished writing your survey questions, you’ll be able to choose how to get the survey to your customers. How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com

When customers complete your survey, you’ll be to analyze the responses and make changes (or keep doing what you are doing!) in your business. To review your responses in SurveyMonkey, click “My Surveys” from the top navigation bar. This allows you to analyze the responses you’ve collected.

Types of Questions to Ask Customers

Before you write your survey, brainstorm what you want to find out from your customer. There is no point of having a survey if you don’t have an end goal. Here’s a quick list of ideas to get your started:

  • Ordering – How was the ordering process? Was the website easy to use?
  • Order Frequency – How often do you order?
  • Packaging – Did you like the packaging? Was your item well packed?
  • Shipping – Do you feel the shipping costs were reasonable? Was your package shipped on schedule?
  • Products – What future products would you like to see? What is your least favorite product?
  • Recommendations – Would you recommend us to a friend?
  • Logo/Branding – What do you think of when you hear our business name? What do you think of when you look at our logo?

Some customers will dismiss surveys without filling them out. One great way to boost your survey responses is to tie it to a reward. Read on to the next post and learn about surveying customers through Rafflecopter.

Save this post to Pinterest:

How to Survey Customers Using SurveyMonkey - Great for Silhouette Cameo or Cricut small business owners - by cuttingforbusiness.com

Related Posts

  • How to Survey Customers Using RafflecopterHow to Survey Customers Using Rafflecopter
  • 3 Ways to Make the Most of Customer Reviews3 Ways to Make the Most of Customer Reviews
  • 10 Words to Avoid in Customer Service – and Alternatives10 Words to Avoid in Customer Service – and Alternatives
  • 3 Tips for Taking Phone Orders in Your Craft Business3 Tips for Taking Phone Orders in Your Craft Business
  • Customer Service 101 for Silhouette & Cricut Small Business OwnersCustomer Service 101 for Silhouette & Cricut Small Business Owners
  • 11 Tips for Dealing with Difficult Customers in Your Craft Business11 Tips for Dealing with Difficult Customers in Your Craft Business

Connect with Cutting for Business

  • Bloglovin
  • Facebook
  • Instagram
  • Pinterest

Get Cutting for Business in Your Inbox

Buy Books


Cutting for Business is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com and affiliated sites. See the disclosures page for full disclosure information.


« Target Dollar Spot: Valentine’s Day
How to Survey Customers Using Rafflecopter »

Comments on Cutting for Business are moderated before posting. This ensures that this blog does not get overrun by spam or inappropriate comments. Please allow up to 7 days before you'll see your comment. Thanks, Christine

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Make Money

Love to craft and ready to make some money? You're in the right place! Whether you own a Silhouette Cameo, a Cricut Maker, a Silhouette Curio, a Cricut Joy, or even a Glowforge, get tips and tricks to make an income with your machine.



Ready to Buy Craft Business Names



Free Fonts

Copyright © 2021 · Cutting for Business
Disclosures · Privacy Policy
This site is not affiliated with Silhouette America or Cricut (Provo Craft & Novelty, Inc.)

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.