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If there’s one thing that almost all Silhouette and Cricut small business owners have told me, it’s that they need more time in their days to get things done! In my opinion, I manage my time well and wanted to share a time saving secret I use to respond to emails quickly: My custom made email template library. Today I’m sharing how to create your own email template library.
How to Create an Email Template Library for Your Craft Business
- Identify the questions that you get asked the most in your small business and write out a list. I do this by looking through old emails.
- Write a generic response email for each commonly asked question.
- Save each response email you’ve written to a folder on your computer. Depending on what mail program you use to manage your emails, you may also be able to save them to your ‘Drafts’ folder or a custom folder like ‘Saved Emails’.
- When a customer asks one of your commonly asked questions, copy and paste your prewritten email into your response. Be sure to take a minute to personalize the email with their name. No one likes to get an automatic response style email.
Creating an email template library can drastically cut down on the time you spend answering emails. Remember, to cut down on the actual amount of emails that you receive, be sure you have a FAQ page. See what other pages I recommend your have on your website at this link.
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Since 2015, Christine Schinagl has been helping crafters start and run craft businesses through her blog, Cutting for Business. As a Silhouette and Cricut crafter herself, she has a unique take on what works and what doesn’t work in the craft business world. She also teaches a course on creating digital SVG designs, available at How to Design SVGs.