Refunds

It surprises me that so many Silhouette and Cricut small business owners don’t have refund policies for the products they sell. It’s a reality: At some point in your business, you are going to have a customer who is unhappy with the product or service and will request a refund, exchange, or return. Your refund …

In the past, I’ve highlight the importance of writing a good refund policy. But, what should you do if that customer that asked for a refund leaves a bad review or bad feedback online? First, take a deep breath – and welcome to the world of business. Dealing with negative reviews comes with having your own …