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Despite modern day technologies of social media and emails, there are many people who would rather talk to you on the phone. I’ve found this is especially true of older customers placing an order.
I’ve had a few Cutting for Business readers ask me for best practices during phone calls in their craft business. Today, I’m sharing a few tips.
3 Tips for Taking Phone Orders in Your Craft Business
- Schedule a time. Offer to call the potential customer at a time that works for you. I know that many Cutting for Business readers have small children, elderly parents to take care of, or jobs to work during the day. By scheduling a call, you can prevent customers from missing you or calling at a bad time. Obviously, be sure to follow through and call when you say you will.
- Write it down as you go. Take notes while on the phone with your potential customer. It’ll be easier to remember the details.
- Email the customer a summary. Immediately after hanging up with the customer, email them with a recap of your conversation. Be sure to confirm with them that all details are correct.
If you are in the USA, you do not have to provide a customer service phone number for your customers. In other countries, local laws may require that you have a phone number available for customers of your small business. If you don’t want customers calling your cell or home phone consider Google Voice – it’s free!
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Since 2015, Christine Schinagl has been helping crafters start and run craft businesses through her blog, Cutting for Business. As a Silhouette and Cricut crafter herself, she has a unique take on what works and what doesn’t work in the craft business world. She also enjoys teaching other crafters how to create digital SVG designs, available through the Design with Me series.