I had a Cutting for Business reader recently send me an email about whether or not she should include a printed packing list/invoice in packages she sends to customers in her Silhouette based business. So, let’s talk about it:
Do you include a packing slip/invoice in each package you send in your craft business?
For me, I absolutely do. There’s three reasons:
- If the label on the package falls off or gets damaged – the post office can (and will) open the package to reveal the contents. They do this in response to missing package inquiries. If there is a packing slip inside that shows the recipient’s address or the return address. They are able to get the package moving to where it should go. (Disclaimer: I can’t say that every post office will do this, but if the slip is in there it’s possible. Without a packing slip – all they’d have is products.)
- It clears up customer confusion. Let’s face it: Customers don’t always read product details before they purchase. By including a packing slip/invoice in each package you send, the customer can compare what they received to what they ordered.
- It’s a great place to write a handwritten note or sentiment. See more about the power of handwritten notes in this post.
Tell me in the comments – do you include a packing slip/invoice in your packages?
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