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Yesterday, I gave you quick tutorials showing you how to use advanced features in Facebook Messenger. Today, I’m showing you how to keep your messages organized using Facebook Message Labels, a newer feature.
How to Create Labels in Facebook Messages
- Log into Facebook.
- Navigate to your page messages and click on a message.
- From the right hand side, click “Labels”:
- From “Add & Manage”, you can create new labels or delete ones that you don’t use. You can also color code your labels. Now, you’ll use the “Apply a Label” box to choose a label for each conversation.
- After labeling your messages, you can see the labels in your inbox:
Additionally, you can add notes to any conversation under the “Your Notes” section:
What kinds of labels should you add to your messages?
You may be thinking, “Ok Christine, I now know how to add labels, but why would I want to?” In my opinion, it is a great time saver to managing communication with your customers. Here’s some examples on how to label your Facebook messages:
- Completed or Follow Up. – This is how I mark all of my messages. After I am done talking to someone who has messaged my page, I mark it as “Completed”. If I need to send them additional information, I mark the message “Follow Up”.
- Invoice Sent, Paid – Waiting Shipment, Paid – Shipped, Problem with Order. If you use your Facebook business page to collect orders, you can label each conversation with the next step in the order process. This allows you to quickly scroll through your messages and know what needs to be done.
- Retail Customer, Wholesale Customer, No Order Yet. If you have a variety of different types of customers messaging you, you can label them to quickly know with whom you are speaking.
- An important note: Only page admins can see labels or notes.
I’m thrilled with this recent addition to Facebook’s messenger, and I hope that you will take advantage of it in your Silhouette or Cricut small business. Don’t forget: I’ve got a Facebook advertising class launching soon! Send the phrase FBCLASS to 44222 to be notified of the launch and receive a $50 off coupon.
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Oh em gee! How did I not know about this?? I’m the Facebook guru. You’re amazing Christine! Just when I think I know everything, you prove me wrong. Labeling my messages is going to be a huge time saver!
Thank you! I agree – it saves so much time!
The right side bar where you add labels and notes to the messages does not load most of the time. And there is no where on the page to turn the right side bar on. This is a Facebook bug that doesn’t seem to resolve. It shows sometimes, but most of the time, it doesn’t load. Without the right side bar loading, I cannot add labels. Too bad.
Try with Safari, Chrome and Firefox on Mac. Same problem in all these browsers. Haven’t tried on IE yet (I don’t have access to Windows computer). Does any one has solution?
I’d recommend reporting the bug to Facebook.