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Customer Service 101 for Silhouette & Cricut Small Business Owners
My Policy is: ‘No Social Media Comment Left Behind’ – Is Yours?
10 Words to Avoid in Customer Service – and Alternatives
How to Handle a Customer Who Provided the Wrong Shipping Address
How to Deal with Etsy Customers Who Don’t Respond to Messages
5 Copy and Paste Ways to Decline an Order
Tips for Dealing with Customers by Phone in Your Etsy Business
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Venting or Trashing Your Customers on Social Media
Customer Retention in Your Craft Business – The Handwritten Note
Discounts for friends and family – should you give them?
How to Deal with Negative Feedback in your Silhouette or Cricut Business
Writing a refund policy for your Silhouette Cameo business
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